Frequently Asked Questions

Q. What is your cancellation/refund policy?

A. Bookings cancelled at least sixty (60) days before the start of stay will receive 100% refund. Bookings cancelled at least thirty (30) days before the start of stay will receive a 50% refund, minus any processing fees, as well as any fees paid for commissions.

Please contact us for cancellation/refund support here.

Q. Is a deposit is required to book a residence?

A. Guest are asked to pay a minimum deposit of 50%, upon booking.

Q. Is making a payment through your site secure?

A. Yes, we use Stripe to process payments through a secure connection. Also our website is secured by a SSL certificate. We take guest security very seriously.

Q. Will I get full resort access?

A. Yes, by booking our private residences, your stay will proceed exactly as if you booked directly with the hotel. The private suites/residences are located inside the Ritz-Carlton hotel. You will have access to the pools, spa, gym, tennis, and the other hotel facilities. There are also several highly-rated golf courses nearby. If you have any questions, the hotel’s concierge will be able to answer them.

Q. What time is check-in? What time is check-out?

A. Check-in is at 4pm. Check-out is at 11am.

Q. Is WiFi included?

A. Yes, WiFi is included. The log in details will be provided after your reservation is made.

Q. Is there a maximum number of people?

A. Yes, maximum number of guests is limited to the number of guests specified on the reservation.

Q. Can I bring pets?

A. Guest shall not keep pets of any kind on the premises, unless agreed upon beforehand.

Q. Will I enter into a short-term rental agreement?

A. Yes, by booking this residence, you automatically agree to a rental agreement that is made available when making payment. Please review the agreement before making payment.

Q. Are ski-lift tickets included with your stay?

A. No, at this time ski-lift tickets are not included with your stay. However, ski-lift tickets are also normally not included if you booked your stay directly with the hotel, and by booking your stay with us, the cost of your stay is significantly lower than the cost charged by the hotel. You can buy lift tickets here:

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